Shipping policy

This policy explains the shipping, delivery, cancellation, return and exchange/replacement process for products purchased through the Hybec Air website.

1. Shipping Across India

Hybec Air ships products across India through logistics and courier partners, subject to delivery serviceability. Free shipping is currently offered on orders across India, subject to applicable serviceability and operational restrictions.

2. Shipping & Delivery Timeline

Orders are generally delivered within 5–7 working days after successful payment and order confirmation, excluding Sundays and public holidays.

Delivery timelines may vary depending on delivery location, product availability, courier operations, remote or difficult-to-service locations, weather conditions, public holidays and unforeseen logistical circumstances.

3. Dispatch & Delivery Address

Products will be dispatched to the shipping address provided during checkout. Customers are responsible for providing a complete and accurate name, address, pincode and mobile number. Hybec Air will not be responsible for delays resulting from incorrect or incomplete delivery information provided by the customer.

4. Tracking Order

After dispatch, tracking information will be shared with the customer through the registered communication channel on WhatsApp / Email.

5. Cancellation

Cancellation is allowed only up to 24 hours prior to dispatch. Customers must submit the cancellation request within this period. Once the order has been dispatched, cancellation will no longer be available under this policy.

For approved prepaid cancellations, the eligible refund will be initiated within 5–7 working days after cancellation confirmation. The time taken for the amount to be reflected in the customer’s account may vary depending on the payment provider or bank. Cash refunds will not ordinarily be provided.