Refund policy

1. No Returns After Delivery

No returns are allowed once the product has been delivered, except when an exchange is approved under certain circumstances for the defective, damaged or incorrect product provided by Hybec Air.

2. 48-Hour Easy Exchange Policy

Exchange is available only where the product received is transit-damaged, defective due to a manufacturing issue, or an incorrect product has been sent by Hybec Air.

The customer must report the issue within 48 hours (2 days) of delivery to be eligible for the easy exchange process.

For transit damage, customers should, wherever possible, inspect the package at the time of delivery, take clear photographs/videos of the package and product, retain the original packaging, and provide the order/invoice details and supporting evidence on this contact number: ✆ +91 79777 74114

For defective or incorrect products, the customer may be required to provide the order number, invoice, product/model details, photographs, video and a description of the issue. Hybec Air may inspect or verify the complaint before determining the appropriate resolution.

Where the claim is accepted, Hybec Air may provide an exchange/replacement, replacement component, repair, refund, or another appropriate resolution depending on the nature of the issue and the assessment.

3. Exchange Conditions

Exchange approval is subject to verification by Hybec Air. Products damaged after delivery due to misuse, improper installation, unauthorized modification, accident or negligence may not qualify for exchange.

Customers should retain the invoice, original packaging, warranty documentation, product serial/model details, accessories and manuals until the exchange process has been completed.

4. Courier & Transport Terms

All consignments dispatched by Hybec Air will be sent through the company’s designated courier partners via surface mode, free of cost.

Dispatches requested through alternative courier services or transport channels, as specified by the client, will be arranged at an additional cost.

Any shipment requiring expedited delivery via air courier will be chargeable.

5. Refunds

Because customer-initiated returns are not permitted after delivery, refunds will generally apply only to approved defective/damaged/incorrect-product resolutions. Eligible refunds will normally be initiated within 5–7 working days after approval and completion of applicable conditions. The time required for the refund to appear in the customer’s account depends on the bank or payment provider. Cash refunds will not ordinarily be provided.

6. Policy Changes

Hybec Air may update this policy from time to time. The latest version will be published on the website with the updated date.

For customer support or assistance relating to this policy, please refer to the Customer Support & Grievance Redressal section in the Hybec Air Terms & Conditions.